Refund policy

Return & Refund Policy

We’re here to help.

We want you to love what you ordered, but if something’s not quite right, we’re happy to help. Please read our return and refund policy carefully before starting a return.

1. EU 14-day right of withdrawal

If your order was delivered within the European Union, you have the right to withdraw from your purchase within 14 days without giving a reason.

The 14-day withdrawal period starts on the day after you, or someone appointed by you, receives the last item in your order.

To use your right of withdrawal, you must let us know within this 14-day period that you want to cancel or return your order.

2. Returning your item after notifying us

After you have informed us that you want to withdraw from your purchase, you have 14 days to send the item back to us.

To be eligible for a return, the item must be:

In its original condition
Unused and unworn
In its original packaging where possible
Returned with the receipt or proof of purchase

You may inspect the item as you would in a physical store. If the item has been used or handled more than necessary to inspect it, we may reduce the refund to reflect any loss in value.

3. How to start a return

You can start a return request through your customer account here:

https://shopify.com/79349481817/account

If you checked out using only a phone number, you may not be able to use the customer account link above. In that case, please use the link provided in your SMS order confirmation to access your order and start your return request.

You can also contact us at info@printshark.nl if you need help with your return.

Once your return request has been reviewed, we’ll send you clear instructions on how and where to send your item.

Please do not send items back without contacting us or starting a return request first. Returns sent without prior notice may be delayed or may not be processed if we cannot identify the order.

4. Return address

PrintShark
Veerweg 18
5863 AR Blitterswijck
Limburg
The Netherlands

5. Return shipping costs

For standard returns under the right of withdrawal, the direct cost of returning the item is paid by the customer.

If we provide a prepaid return shipping label, the cost of this label may be deducted from your refund unless we have agreed otherwise.

If your item arrived damaged, defective or incorrect, please contact us immediately at info@printshark.nl. In that case, we’ll make it right and cover the reasonable return shipping costs where applicable.

6. Standard shipping costs

If you return your full order under the right of withdrawal, we will refund the original standard shipping costs you paid for delivery.

If you chose a more expensive delivery method than our standard shipping option, we will only refund the amount of the standard shipping option.

If you return only part of your order, the original shipping costs will not be refunded.

7. Refunds

Once you have informed us that you want to withdraw from your purchase, we will refund the eligible amount within 14 days.

We may wait with the refund until we have received the returned item or until you have provided proof that you have sent the item back.

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank, credit card company or payment provider.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at info@printshark.nl.

8. Damaged, defective or incorrect items

Please inspect your order when you receive it.

If your item is damaged, defective or incorrect, please contact us immediately at info@printshark.nl. Include your order number, a short explanation of the issue and clear photos if possible.

We’ll review the issue and make it right as quickly as possible.

9. Items that cannot be returned

The right of withdrawal does not apply to certain products, including:

Custom-made or personalized products
Gift cards
Digital products that have already been delivered or accessed, where applicable
Sealed products that cannot be returned for hygiene reasons once opened, where applicable

Items that have been used or damaged by the customer may not be eligible for a full refund.

If you’re unsure whether your item can be returned, please contact us at info@printshark.nl and we’ll be happy to check.

10. Exchanges

Need a different size, color or item? The fastest way is to return your original item and place a new order. That way, you don’t have to wait for the return process to complete before getting what you need.